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What are my Delivery Options and Costs?
What are my delivery costs and options?
We endeavour to have your order with you on time and in totally plain packaging. At ATUK, we use Royal Mail Tracked Delivery, as well as the reliable courier services for larger orders; FedEx & DPD.
Delivery to the UK
Along with confirmation of your order, we instantly send you a tracking code too. With this, you can track your order with ease by entering it into the Royal Mail website and keeping an eye on your purchase. For further information on how to track your order, please visit their website: www.royalmail.com/track-trace
When placing your order, you can choose from the following UK delivery options:
|Type of Service||Expected Delivery||Cost||FREE if you spend...|
|Royal Mail Tracked 48||2 Days (UK)||FREE||FREE for all orders Over £30.|
|Royal Mail Tracked 24||1 Day (UK)||£3.95||FREE for orders Over £50.|
For further information on our Royal Mail delivery services, please visit their website.
How do I ship internationally?
To get rates for shipping internationally, shop through the site as normal then proceed to checkout. When you arrive at the Checkout page you can enter your delivery address. After you select the destination country, delivery options for that country are shown.
Can I choose my delivery day?
Because we want to offer a service of the greatest convenience to you, for a small extra charge, you have the option of choosing the specific day your order arrives! You can select any day in the next 6 weeks, excluding Sundays and Bank Holidays.
Simply choose your delivery day from the drop-down menu when you reach checkout. This option is only available for UK deliveries only.
Choosing Delivery Options
Depending on what you’re purchasing from us and where you’re located, the delivery options available to you will always be clearly listed at checkout. Shipping to different countries will sometimes vary in cost.
What if I’m out when my order arrives?
If you miss your delivery, your postman should leave a card telling you where you can collect it (usually your local post office). Alternatively, the card will tell you how you can arrange a time for your order to be redelivered.
What if your order doesn't arrive when you expect?
We strive to have your order with you when promised but if if after 4 working days it’s still a no-show, please do not hesitate to contact us.
Returns and Refunds
The pleasure is always yours here at ATUK, which is why we offer a completely fair refund policy, involving a 30 day money-back guarantee on products in a resellable condition. Visit our Returns & Refunds page for more information about our promise on returns and refunds.
How will my order be packaged?
To enable our valued customers to shop with complete confidence, we operate a secure and fast service where our products are shipped to you in completely plain packaging, apart from the address of the sender. Products may also arrive in plain heavy duty jiffy bags. depending on what packaging is more ideal. The sender’s name on the package will read Select E Products Ltd. No one can possibly deduce that the goodies contained within aren’t nearly as boring as the dull, unremarkable packaging they’re wrapped up in!
We use recyclable parcels and packaging materials of the best quality. Here are some examples of the parcels and the packaging you can expect once wrapped and ready for distribution:
All boxes are sturdy and strong. We even pad out the item with extra filling so it doesn't rattle or hit against the side of the box. No one will be able to tell, simply by touch, what is inside the package either.
So even if you have to pick up your parcel from the post office, or have it delivered to an alternative address, its contents remain a secret.
Where do we ship?
At Adultoysuk.co.uk, we ship to the following destinations
- Channel Islands
- Northern Ireland
- United Kingdom
- Austria EU
- Balearic Islands
- Belgium EU
- Bosnia Herzegovina
- Bulgaria (EU)
- Canary Islands
- Cyprus EU
- Czech Republic EU
- Denmark EU
- Estonia EU
- Finland EU
- France EU
- Germany EU
- Greece EU
- Hungary EU
- Ireland (Rep) EU
- Italy EU
- Latvia EU
- Lithuania EU
- Luxembourg EU
- Malta (EU)
- Poland (EU)
- Portugal EU
- Romania (EU)
- San Marino
- Slovakia (EU)
- Slovenia (EU)
- Spain EU
- Sweden EU
- New Zealand
- South Africa