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How can I place an order?
How can I place an order?
It’s really simple and easy to shop with Adult Toys UK. We’ve eliminated any fuss out of the ordering process to give you a speedier, happier shopping experience.
All items are ready and waiting to be shipped to almost immediately. We do regret that, from time to time, stock may become limited or unavailable. But don’t worry, we will always let you know and we’ll try our hardest to get your chosen product back in.
If you have items in your basket already, simply click here.
Order on the website
There may be several few routes you can follow on this site that will take you to your desire product, but we advise the following for efficiency...
1.Use the tabs at the top of Adult Toys UK homepage
2. Select a category from the drop-down menu
... OR ... use the left hand sife menu to navigate.
3. Select your chosen item
4. Select the Add to Basket button
5. Choose to carry on shopping or go straight to check out
6. Once you have finished shopping, click the checkout button located at the top right corner
You will then be taken to a secure payment page where you can pay with a valid debit/credit card or via Paypal.
Alternatively, you can choose to collect your order in person for free. Our warehouse is based in Hersden, near Canterbury, Kent. add link to map
Order by Telephone - 0800 133 7377
We'd love to hear your voice so, if you prefer, you can order your item(s) by calling us on our FREEPHONE -
0800 133 7377
We guarantee your call will be answered by an actual person, not an automated service and certainly not by an overseas call centre.
Your privacy is also guaranteed. If you like, you can give us the names of the products you You won’t have to tell us the names of the items, just inform us of the product code. This can be found either in the “About” section on the product page, or below the item once you have added it to your basket.
Adult Toys UK’s telephone lines are open at the following times:
Monday - Saturday: 9.30am to 5.30pm
We sometimes record telephone calls. This is only so that we can train other members of staff and ensure our phone service is kept to the highest standards.
Order by Post
If fancy being a little more discreet, or just a bit of a technophobe, why not choose our postal service?
At checkout, when asked how you would like to pay, select the Cheque/Postal Order/Bank Transfer option.
After you’ve placed your order, you’ll get a order number. Write that onto your cheque, postal order or even a piece of paper and send it to the Select E Products LTD freepost address. Don’t forget to include the address you would like your items shipped to.
Cheques and Postal Orders should be payable to: Vega Online
Vega Online Limited
3 Addington Square
Kent CT9 1NN
What happens once I have placed my order?
Once your order has been placed, we will immediately process it and email you with a confirmation.
Please check the email as soon as possible. If you notice any discrepancies with your order e.g. mistakes on the delivery address, then contact us link and we will rectify any errors without delay.
You will then receive another email that will contain your Royal Mail tracking order number.
Please remember to keep this safe as you can use it to keep an eye on your delivery.
What can I do if a product is out of stock?
We do apologise for any inconvenience if your desired item is out of stock. You will know when this is the case as an Out of Stock notice is displayed clearly above the price on the product page.
Just enter your email address and click the 'Get Noitified...' button to let us know that you wish to be emailed once the item is available. You’ll be alerted as soon as it’s back in stock.
Our warehouse is constantly being restocked so you shouldn’t have to wait too long!
Get notified for Upcoming Products
When a new and exciting product has been announced for upcoming release and you cannot wait to get your hands on it, we give you the opportunity to get early notification of incoming stock in advance. With Adult Toys, you’ll be ahead of the game at all times.
When the latest irresistible product is soon to be available, you will see an announcement at the top of the product description, then you can enter your email and click the 'Get Noitified...' button, and you will receive an email as soon as the item is available.
When pre-ordering, make sure you order anything else that is in your basket at the time separately. If you order all the items collectively, they will ALL be despatched at the same time, i.e when your pre-ordered item is with us.